Legal
Refund policy
One page, and it is deliberately short. It tells you how to ask, who actually decides, and what a refund does to your credit balance — because that last part is the one people are surprised by.
Who handles your money
Purchases are completed through Creem, which acts as the merchant of record: Creem is the seller of record for the transaction, issues the receipt, and applies the sales tax and duties due on it. Refunds and chargebacks on those transactions are handled by Creem under its Buyer Terms — we do not run a separate refund process that bypasses them, and we cannot refund a charge Creem has not refunded. Any conflict between this policy and Creem's Buyer Terms is resolved in favour of the Buyer Terms.
Last reviewed: 12 October 2026.
How to ask for a refund
Start with the receipt
Every purchase sends a receipt to the email you paid with, and the operator's contact details are printed at the bottom of it. That is the first place Creem's process expects a refund request to go, and it reaches the person who can actually resolve it.
If it is not resolved there, go to Creem
A refund that is still outstanding can be raised with Creem through its customer portal or the contact options on its website. Creem decides refunds and chargebacks on transactions it processed.
Do not open a chargeback first
Creem's terms require a buyer to contact Creem before initiating a chargeback, and Creem may dispute a chargeback raised without that step. Ask first.
What can be refunded
A refund request is a request, not an entitlement. It is reviewed on its merits, and an approved refund is returned to the original payment method. The situations this service treats as grounds for a refund are:
- a duplicate charge for the same purchase;
- a technical failure that stopped you receiving a paid feature you paid for;
- a purchase that was never delivered to you at all.
[TBC: the refund window, whether unused credits are refunded in cash, and what happens to a Starter plan when it is cancelled mid-period — business decisions that have not been made]. Until those decisions are recorded here, no statement on this page should be read as a promise of a particular outcome or a particular deadline.
Nothing on this page limits rights you have under the consumer law of your own country, and no policy on a website can take a statutory right away from you.
What a refund does to your credits
A plan is checks, not a subscription you can pause. If a purchase is refunded, the credits it granted are taken back — for a Starter plan, across the periods that purchase paid for. Work you have already done is not undone and your reports are not deleted; the balance is what changes. If taking the credits back would leave the balance below zero, it does not: a refund never creates a debt.
Cancelling a Starter plan
A cancellation takes effect at the end of the period already paid for, and the checks from that period remain usable until it ends. Cancelling stops the renewal; it does not refund the period you have already paid for. [TBC: how cancellation is requested — there is no self-service cancel button on this site today, and the route has not been decided]
Payment disputes
If you believe a charge is wrong, ask before you dispute it. The fastest route is the receipt contact details described above; the disputes this service handles itself are raised with Creem as the merchant of record.
Read with the terms of use, the pricing page and Creem's Buyer Terms.